CQC Responds to Report by Health Service Ombudsman

CQC Responds to Report by Health Service Ombudsman

A report published by the Health Service Ombudsman had highlighted the ill treatment meted out to ten people by healthcare facilities. In order to make wrongs right, the Care Quality Commission has come out with a response to the report tabled by the ombudsman.

Talking about the report, the Chief Executive Officer of CQC, Cynthia Bower, said that the cases highlighted by the Ombudsman were quite shocking. She said tales of ill treatment to patients and their families were quite horrific.

Bower went on to say that she did accept the fact that a few facilities needed to improve the way they functioned and improve their attitude towards patients. It was further hoped that such incidents are not routine and are not reported again.

Meanwhile, Bower defended CQC by saying that as a regulator, the body was working in close collaboration with the Health Service Ombudsman to ensure that such cases are reported to CQC every time. She added that each and every complaint to the Ombudsman will help the CQC in rating healthcare facilities and preparing a proper review.

CQC will initiate a programme that will revolve around the subject of dignity and nutrition of senior patients. It will cover around 100 facilities under the NHS.


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