Callous Emergency Dispatcher Launches Government Inquery
22-year-old Naomi Musenga called the number to France's emergency dispatch line on December 29th, 2017. Her reason for calling was multiple sensations of of strong pain in and around her stomach. In a recording of her call, only just now acquired by her grieving family, Musenga can be barely heard claiming to hurt all over and believing that she was going to die, presumably from her injures.
The call also captured the female operator who took Musenga's call, who insensitively replied that everyone was fated to die at some point. Lastly, the recording captured the operator's annoyed comments about Musenga's complaints with a coworker before concluding her end of the conversation by telling Musenga to simply call up a physician for a house call instead of bothering the nation's crowded emergency service line.
Desperately, Musenga made a second call, five hours after the first terse exchange with emergency services, and finally received results. An ambulance was speedily sent her way and carried her toward a Strasbourg hospital. Sadly, Musenga passed away soon after making it to the hospital. Her cause of death was determined to be a heart attack. An autopsy of Musenga revealed that she had been coping with multiple organ failure. The treatment of the dying Musenga has sparked calls to raise funding and expand the resources of France's healthcare system.
Agnès Buzyn, France's Minister of Healt, took to Twitter to express her intense outrage of the insensitivity shown by the emergency line's operators. She also reported that she had demanded an inquiry into the services for its serious failures.
Patrick Pellous, head of AMUF, a national association of emergency doctors, remarked that 1988 saw a mere eight million French individuals entering emergency rooms. He then mentioned the statistic that nearly three times as many are rushed into the E.R. in the present day. He added that this upturn has caused the need for emergency services to triple, reducing the hotline to a glorified call center.
The French government is already contending with massive strains on its healthcare system. More than one physician has complained, at length, about the shortage of bed for ailing patients, leaving many of the sick, injured and infirm to rest upon hallway gurneys in lieu of proper beds. Nurses and other hospital workers have only joined the doctor's calls for a solution to the inequality between the number of patients and available staff.
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